Policies and Procedures

Location and Hours

1812 Grand Ave, Ste B, Billings, MT 59102, inside Copper Canyon Day Spa. By appointment, seven days a week.

Book online, or call 702-245-0976. If you reach voicemail I’m with a client. Leave your name, number, and the day and time you’d like, and I’ll call you back as soon as I’m free.

Payment

I prefer cash, since card processing fees come out of a small practice. Cards are accepted through Square if that’s easier for you. Gift certificates are available.

What This Practice Is

I’m a licensed massage therapist. All information you give me, written or spoken, stays confidential. I’ll treat you fairly and honestly, and I’ll keep each session professional. I ask the same from you.

Any remark or gesture I interpret as harassment or as sexually suggestive ends the session immediately, and you’ll be responsible for payment in full. If either of us is uncomfortable at any point during a session for any reason, either of us can end it.

Professional draping is used at all times.

Scope of Practice

I offer Swedish, deep tissue, sports, prenatal, and therapeutic massage. My work supports relaxation, stress reduction, pain management, and body awareness.

I don’t diagnose or treat medical conditions. I’m not a physical therapist, chiropractor, physician, or psychotherapist, and I won’t pretend otherwise. If something you tell me suggests you should see one, I’ll say so, either before the session or afterward.

Before Your Session

Please arrive clean, and skip the perfume as a courtesy to clients who follow you. Anyone who arrives under the influence of drugs or alcohol will be asked to leave. Clients under 18 need written consent from a parent or guardian.

If you’re feeling ill or think something is coming on, call me and we’ll reschedule. I’ll do the same for you if I’m the one who’s sick.

Arrival Time

Your session starts at the time you booked. Arrive about five minutes early. Between appointments I’m cleaning the room and resetting, so I can’t start early or answer the door before your time.

If you’re running late, call. Up to fifteen minutes late I’ll fit in the full session if the schedule allows. Past fifteen minutes the session will be shortened or rescheduled, and either way it’s charged in full. Your booked time is held for you, and so is everyone else’s.

Cancellations

Schedules change, and I’ll move appointments when I can. Cancel at least 24 hours ahead and there’s no charge. Less than 24 hours and the session is charged in full.